Delivery
We sell digital services: the Pro plan for the BF Designer software and BFT tokens for cloud neural networks. The software itself is free. There is no physical delivery, and no delivery fee is charged.
Everything is provided automatically after Robokassa confirms the payment — usually within a minute: Pro is activated and the tokens are credited to the balance of your account. If the bank delays confirmation, immediately after confirmation. A cash receipt is sent to the e-mail address specified at payment.
If Pro was not activated or the tokens did not arrive after payment, write to us from the Support section of the software or to support@blenderfamily.com, and we will sort it out within 3 business days.
Refunds
Pro. You can cancel at any time. The current paid month is deemed provided: its 100 BFT have already been credited. For each unused full month, the amount paid divided by the number of months is refunded. Example: Pro for 12 months at 6,000 ₽, cancelled in the 4th month — we refund 6,000 × 8/12 = 4,000 ₽. Pro works until the end of the current month, and auto-renewal is disabled.
Tokens. Tokens purchased as a package that are unused and have not expired are refunded in money at the purchase price — at any time, including after Pro ends. Each package is valid for 12 months from the date of crediting; anything not used during that time expires and is not refunded. The 5 free BFT per month, bonus tokens and the 100 BFT under Pro are not refunded in money.
Failed generation. If a generation did not take place, including because a neural network refused under its moderation rules, the tokens are automatically returned to the balance.
Erroneous charges — a double charge or a charge after auto-renewal has been cancelled — are refunded in full.
How to Get a Refund
1. Write to us from the Support section of the software or to support@blenderfamily.com: state what you want refunded and the phone number of your account.
2. We will refund the money within 10 days via Robokassa, using the same method you paid with. A cash receipt will be sent for the refund.
3. The time it takes for the money to reach the card depends on the bank — up to 30 days.
The full rules are set out in the Public Offer (Sections 3–7, 10 and 11).
Seller
Individual Entrepreneur Andrey Vladimirovich Shkil, INN 561017656972, OGRNIP 325565800076010, Orenburg
Phone: +7 995 350-76-91 · Support: support@blenderfamily.com · Legal matters and claims: legal@blenderfamily.com